Role of patient, family input in changing the face of healthcare

Gail MacKean, a founding member of IMAGINE Citizens Collaborating for Health, discusses the history of patient- and family-centric care and why it's important to include diverse voices.

 

Improving the patient experience is a central focus for providers, but health systems still have a long way to go to change the traditional role of physician as consultant telling patients what they need to do. The focus tends to be on the efficiency of how to deliver care, but it's more important to focus on the efficiency for patients, said Gail MacKean, a founding member of IMAGINE Citizens Collaborating for Health. For more on this topic, click here to watch the complimentary webinar "Health System Transformation: Improving Population Health After COVID-19," on June 16 at 11 a.m. CT.

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