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Bill Hudson

Bill Hudson, Associate CIO, VP of IT Operations, John Muir Health

By 03:41 pm September 23, 2019

Experts warn of the dangers of implementing new software with old processes, merely seeking 'shiny things' and balancing ubiquitous buy-in with appropriate permissions.

Brad Newton, Vice President of Information Technology Administration, Wellstar Health System

Brad Newton, Vice President of Information Technology Administration, Wellstar Health System

By 01:27 pm September 23, 2019

Advocating for tech implementations, eliminating help desk constrictions and keeping clinicians more engaged at the bedside are crucial, says a panel of experts.

Erik Zempel, Director of Performance and Improvement Management at University of Michigan — Michigan Medicine

Erik Zempel, Director of Performance and Improvement Management at University of Michigan — Michigan Medicine

By 07:07 am September 05, 2019

"We defined early on that the customer experience should be simple, correct, and direct, and be delivered with empathy, efficiency, and pride.”

Doctor using a computer.
By 03:59 pm June 27, 2019

By creating a new engagement layer for agents, UnitedHealth was able to address workflow issues, making it possible for them to focus on customers more keenly.

Doctor showing patient a tablet screen.
By 07:07 am June 24, 2019

Walking the fine line between optimal communication and regulatory compliance, IT must engage business leaders with the results of the risk assessments they routinely perform.

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