Enabling meaningful experiences across all touchpoints.
Blockchain credentialing for rapid deployment of virtual care.
The path to a 5G-enabled healthcare future.
A prescription for correcting cybersecurity “blind-spots.”
In healthcare, there’s likely been no more critical investment in technology they’ve had to make than in mobile engagement and the infrastructure required to support it.
5G is expected to become mainstream in 2020 and it is designed to support ultra-reliable, low-latency and massive data communications.
The new imperative for healthcare isn’t just engagement. It’s experience.
Forrest Carr, director of business innovation and digital experience for Verizon Enterprise Solutions, defines digital convergence and discusses how it differs from digital transformation as the new enterprise imperative, what that looks like for healthcare, what strategies can address challenges of convergence, and how to innovate toward desired outcomes.
Nancy Green, global practice lead for healthcare and life sciences at Verizon Enterprise Solutions, discusses how widening your view on patient experience will require new models and new thinking. She highlights the evolving focus on customer experience in healthcare, the role that voice-of-the-customer feedback plays in CX design and why integrating best practices for CX has less to do with the right technology than it does with the right organizational culture.
John Loveland, global head of cyber security strategy and marketing for Verizon Enterprise Solutions, addresses the challenges across the enterprise with security program complexity and elusive ROI—what factors are making this difficult for healthcare organizations and why a growing focus on CX for healthcare consumers is increasing that complexity. Loveland also shares findings from the Verizon Protected Health Information (PHI) Report and gives some insight about the upcoming launch of the Verizon Risk Report for enterprises.