Healthcare organizations learned some hard but hopefully valuable lessons in 2020, a year quite unlike any other. The COVID-19 crisis has tested hospitals' surge capacity, stretched their supply chains, battered their bottom lines and necessitated wholesale shifts to remote work and virtual care delivery.
But along the way, an array of information and technology innovations have helped health systems weather this storm. And they offer a significant opportunity for lasting clinical, financial and operational improvements in the future.
This December, we look back at a challenging year – and forward to what we hope is a better, stronger, more connected and resilient healthcare ecosystem.