Xerox unveils new telehealth virtual clinic tools

The infrastructure and consulting services can enable healthcare providers to build out telehealth strategies and design tools that address interoperability challenges and improve the patient experience. 
By Tom Sullivan
10:45 AM
Xerox telehealth virtual clinic

Xerox on Wednesday launched the Virtual Health Solutions suite of software and services to enable healthcare providers to offer patients telehealth consults and handle some of the business aspects of a typical transaction. 

Xerox telehealth announcement comes on the heels of telemedicine specialist American Well revealing its new Exchange platform and boldly claiming that it can do for healthcare what Amazon did for retail. 

Providers can use the new Xerox offerings to build out a telehealth strategy for more effectively coordinating care and including patient information in electronic health records, as well as test results such, prescription refills, health and wellness coaching, follow-up and mental health services including counseling and psychiatric care, Xerox said. 

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With the new Virtual Clinic Services infrastructure, Xerox can coordinate tasks including appointment scheduling, appointment pre-authorization, claims preparation and payment processing. 

[Also: Virtual care holds answers to access, quality and cost, but needs tight integration and the right mix of clinicians to work]

The company will also create customized technology and consulting packages for customers.

A Xerox customer care agent will coordinate insurance verification, appointment pre-authorization and scheduling, payment processing and claims preparation, submission, tracking and reconciliation, providing the same type of familiar experience patients receive at an in-person doctor visit.

To that end, Xerox also announced Virtual Health Consulting as well as Interface Design and Development Services.

Its Virtual Health Consulting Services can help customers focus on cost and utilization, improving outcomes, and making for an overall better patient experience, the company said. 

A Reach Health study published in late March, for instance, found that overall telehealth programs are making for a better patient experience, but they’re not driving a lot of return on investment at this point. 

The Xerox Interface Design and Development Services, meanwhile, can help providers address interoperability challenges when connecting multiple facilities, and create tools for patient verification and insurance eligibility as well  as a patient’s medical history.

Xerox cited its own research finding that while 61 percent of U.S. adults are amenable to telehealth consults for non-urgent care, only 16 percent have used virtual services to date.

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