Premera Blue Cross deploys training technology

By Bernie Monegain
12:00 AM

Premera Blue Cross, one of 41 independent Blue Cross and Blue Shield plans is rolling out the SumTotal Enterprise Suite as its strategic platform for learning management and learning content management.

With more than 3,000 associates in four western states, Premera needed a centralized solution for delivering and tracking training to support business initiatives and government regulations.

Premera's Learning Systems team selected SumTotal, in part for its scalability, ease-of-use and customer focus, to power a new blended learning solution for its claims processors, customer service representatives and other Premera professionals.

"It's crucial that our associates have the knowledge and skills they need to deliver the highest-quality products and services as well as the greatest value to our 1.5 million members," said Derek Tyree, manager of educational systems at Premera. Premera needed a way to verify regulatory compliance training, provide access to more information and reduce administrative overhead, he said.

Premera will use SumTotal to deliver hundreds of instructor-led and self-paced online courses in areas such as leadership, new associate orientation, sales, healthcare services, care management and operations.

Courses will range from claims and customer service to safety and privacy. Sophisticated analytics and reporting capabilities in the SumTotal Enterprise Suite will allow Premera to track learner activities as they relate to business performance and simplify the process of reporting learner compliance.

Premera will utilize SumTotal to deliver hundreds of instructor-led and self-paced online courses in areas such as leadership, new associate orientation, sales, healthcare services, care management and operations. Courses will range from claims and customer service to safety and privacy.

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