Pop health vendors grappling with different needs of providers, says KLAS

From program administrators to clinicians at the point of care, a wide range of roles is required for effective population health management; no one vendor can yet optimally serve them all.
By Mike Miliard
01:22 PM

A new report from KLAS finds that no single no pop health platform vendor has the right array of capabilities to meet the needs for all types of health system customers.

While Cerner and IBM Watson Health are able to cater to both program administrators and care managers, for instance, and Allscripts and Philips Wellcentive enable workflow improvements for care managers and EMR-using clinicians, there's still not one company is able to meet the diverse and complex needs of everyone, according to the report.

"The world of population health is so vast that there is no one vendor that does it all for providers," said KLAS Research Director Bradley Hunter. "Depending on the needs of the provider, there are various solutions."

The Population Health Management 2016 report also cited Enli and i2i Population Health as two companies whose products are able to simplify aggregation for providers with just a few EMR feeds. Moreover, KLAS said Valence Health can handle more feeds but does require more effort to do so.

Philips Wellcentive is another product able to help customers make sense of their data streams (KLAS likes that its outreach includes pairing data experts with individual customers), and early feedback from customers of Health Catalyst, HealthEC and Arcadia Healthcare "looks promising."

Among fully-rated PHM vendors, KLAS found that athenahealth, Optum and Philips Wellcentive could boast the highest share of customers able to merge clinical and claims data from payers.  

"We focused on a few key roles that are using PHM solutions for this report based on feedback from providers,” said Hunter. "The framework that was developed this year by providers and vendors together helps define the functionality needed to not only survive but thrive in the rapidly approaching value-based care world."

Helpful advice for planning to purchase a population health platform:

⇒ Experts explain what to look for when choosing a population health platform
⇒ Comparison chart of 8 population health products 
⇒ An in-depth look at 8 population health software programs

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