NewYork-Presbyterian launches centralized teletracking system, automates patient data

Touted as first of its kind, Patient Placement Operations Center is set to boost patient experience, patient flow capabilities.
By Jessica Davis
11:24 AM

NewYork-Presbyterian has deployed its Patient Placement Operations Center, designed to support the hospital's existing patient teletracking systems. PPOC integrates NYP's advanced teletracking system with automated patient flow data and real-time patient information to efficiently place patients in the right departments for a smoother admission and placement process.

Teletracking was in place within NYP for about five years and was built by senior leadership to combat issues with patient flow among its campuses, which include six main campuses in Manhattan, one behavioral health center in Westchester and two medical centers, among others.

[Also: NewYork-Presbyterian says hospital integration not without hurdles]

NYP also created the position of vice president of patient access, to focus on teletracking and patient flow, with the hiring of Holly Meisner this past year.

Meisner says that although teletracking was in place, it wasn't fully utilized. Her task was to streamline patient flow in all of its campuses. But she soon realized although "the opportunities were present many different processes, we didn't know what the left hand was doing from the right hand."

Back in October, NYP relaunched the teletracking initiative on the Columbia campus. It eventually will incorporate Allen, Morgan Stanley, and Cornell campuses into the teletracking system.

Construction began in November and was completed in two months. PPOC is the centralized location for the project and is just the first of other projects to be implemented this year at NewYork-Presbyterian. Its Weill Cornell campus is next in line to have a PPOC constructed.

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"Teletracking is a great tool for patient flow software," Meisner said. "I think some of the challenges in health IT is a lot of the large organizations want to create a single platform to integrate the revenue cycle, as well as EMR. That is ideal state."

However, it's difficult to access all of the data.

"Teletracking does a good job of pulling the data in real-time minutes," she added. "The downside is you're bringing in another system – especially in a world where we're trying to streamline. But the amount of data is worth it to drive results."

Twitter: @JessiefDavis

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