Mount Sinai drills down on care

Better patient data is the key, executives say
By Bernie Monegain
10:15 AM

Mount Sinai Health System, one of the largest health systems in the New York metro area, plans to double down on its efforts to capture deeper patient data through census surveys.

Mount Sinai includes seven hospital campuses, a medical school, 12 ambulatory surgery centers, more than 45 ambulatory practices and 31 affiliated community health centers throughout the five boroughs of New York City, Westchester and Long Island.

Health system officials say the ability to segment at the department, service and unit level will enable the Mount Sinai to better pinpoint opportunities for improvement in its quest to offer more patient-centered care.

[See also: Mount Sinai kicks up personalized care.]

To that end, the health system has expanded its partnership with Boston-based Press Ganey.

"Providing efficient, high-quality care across a major health system is our most important priority," said Mount Sinai chief medical officer Jeremy Boal, MD, in a news release. He added that the health system selected Press Ganey for it its comprehensive tools, industry expertise and experience in patient-centered care.

Press Ganey executives market the company's census-based surveying as significantly increasing patient data and enabling shorter improvement cycles as a result of more rapid feedback.

[See also: Mount Sinai to create tech institute.]

"Mount Sinai is working with a diverse demographic in one of the most challenging healthcare environments in the country," said Patrick T. Ryan, CEO, Press Ganey, in a prepared statement. "By capturing the voice of the patient across the continuum of care, Mount Sinai will glean deeper insights to help deliver a more patient-centered experience."

Mount Sinai also uses Press Ganey's Quality Performer solution for data collection, reporting and analysis to help meet The Joint Commission and the Centers for Medicare and Medicaid Services reporting requirements.

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