mHealth demands more than technology

Panel to discuss collaboration needed between IT managers and clinicians
By Jeff Rowe
12:00 AM

While much of the mHealth landscape is peppered with talk of coming technologies not yet available, there are many mobile programs already deployed in real-world practices and hospitals across the country.

And "The World is My Waiting Room," breakfast panel will feature prominent executives from such health networks discussing best practices and sharing tips on how to stay on top of today’s ever-changing healthcare system.

On Dec. 9, during the HIMSS Media mHealth Summit at the Gaylord National Resort and Convention Center in National Harbor, Md. Andrew Watson, MD, medical director of the Center for Connected Medicine at UPMC will moderate the panelists Jeffrey Benabio, MD, director of healthcare transformation at Kaiser Permanente, Wesley Valdes, MD, medical director of telehealth services for Intermountain Healthcare, and Don Kosiak, MD, executive medical director for Avera eCARE.

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Among the topics sure to be bandied about at the summit is the notion that mHealth is about more than the technology. Indeed, critical to the successful development of mHealth capabilities is ensuring a collaborative process between IT services and clinicians.

“The key is identifying and understanding your workflow up front, then facilitating the use of the technology around it,” said Steven Dean, director of telemedicine at Inova, a five-hospital healthcare system serving northern Virginia.

In a session on Tuesday, Dec. 10 titled “Nimbility: Augmenting System Infrastructure with Mobile Capabilities,” Dean will walk attendees through Inova’s experience in mastering one enterprise system and leveraging that across its other service lines. “For years, you were beholden to what was technologically available. Now you can do what you want technologically, so it’s much more about getting the process right.” 

Part of the process is involving patients in their own care, according to Jonathan Javitt, MD, CEO and vice chair of Telcare, who will speak as part of the “mHealth’s Financial Impact on Incentive/Reimbursement Outcomes & Influence” session on Wednesday, Dec. 11.

Telcare is Javitt’s latest venture. He has been in the health IT space for nearly 30 years, perhaps most notably chairing the committee that wrote the report, which led to the establishment of ONC

“Everybody’s talking about, No.1, accountable care – people getting paid to deliver care by means they can demonstrate are getting results. And, No.2, patient engagement,” Javitt said. “Unless we find a way of engaging the patient, of connecting them more organically to the healthcare system, we will have missed a huge opportunity.” 

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