Best Hospital IT 2016: A progressive approach to health helps Carroll Hospital hit another home run

Strategies like population health aren’t new to the Maryland hospital which is doing 'phenomenal things.'
07:59 AM
Best Hospital IT 2016: Carroll Hospital

Best Hospital IT 2016: #3 Medium Hospital
Carroll Hospital, Maryland
IT Staff: 31
Licensed Beds: 193
Overall Score: 64.24%

Carroll Hospital, a 193-bed hospital in Westminster, Maryland takes pride in pushing the envelope.

Long before population health became a leading theme for HIMSS, the hospital was deeply involved. Nearly two decades ago, working with the Carroll County Health Department, it launched Partnership for a Healthier Carroll County, Inc. to promote healthy lifestyles and monitor data to “check the pulse” of Carroll's population health.

Today, the hospital is providing enterprise care management using an internally developed tool, says Tressa Springmann, vice president and chief information officer for LifeBridge Health of Baltimore, MD, which acquired Carroll Hospital last April. “That’s pretty progressive for a small community hospital,” Springmann says. “Unlike other community hospitals, which are dipping their toes in population health, we’re population health on steroids,” she says.

Springmann, who inherited leadership of Carroll’s IT department through the merger, says for a community-based hospital the Carrol team does “phenomenal things,” when they aren’t distracted by a merger. “It’s a highly skilled team,” she said. 

Healthcare IT News Best Hospital IT Departments 2016: 
⇒ Meet the winners
⇒ CIOs reveal what makes an IT shop great 
⇒Interactive map: Best Hospital IT Departments 

Carroll has seen a much deeper and broader IT adoption over the past five years, according to Springmann. The hospital has “hit home runs,” when it comes to achieving meaningful use requirements and involvement in the Carroll accountable care organization (ACO). The support the IT department provides is “progressive” and fully supports the continuum of healthcare under the ACO, Springmann says.

Through the merger with Lifebridge, Carroll Hospital’s IT team will benefit from a system integration that should break down information barriers and lead to improved patient care.

This can only be good news for Carroll, which has an extensive history of winning quality care awards, even prior to the merger. Some of Carroll’s other awards include: the Delmarva Foundation Excellence Award for Quality Improvement in 2013 and 2014; the GWTG Platinum Performance Achievement Award by the American College of Cardiology's NCDR ACTION Registry in 2015, 2014 and 2013; and the American Heart Association's 2014 Mission: Lifeline Bronze Receiving Center Recognition for care of STEMI (heart attack) patients.



Workplace culture was one of 87 questions senior executives (CIO, CMIOs, etc.), directors of IT, clinical and systems analysts, technicians, help desk staff and others responded to on our survey.

Overall Ranking

Question Very dissatisfied or Disagree completely Dissatisfied or Disagree Neutral Satisfied or Agree Very satisfied or Agree completely
Question Very dissatisfied or Disagree completely Dissatisfied or Disagree Neutral Satisfied or Agree Very satisfied or Agree completely
How satisfied you are working for the IT department at this organization? 6.5% 3.2% 3.2% 16.1% 71.0%
How satisfied are you with your job and elements of your day-to-day work? 0.0% 0.0% 3.2% 29.0% 67.7%
How satisfied are you with your immediate work unit, team or IT department group? 0.0% 0.0% 3.4% 20.7% 75.9%
How satisfied are you with your direct supervisor, manager or group head, the person you report to directly? 0.0% 3.4% 6.9% 10.3% 79.3%
How satisfied are you with the senior management and leadership of your organization? 3.4% 0.0% 6.9% 44.8% 44.8%
How satisfied are you with the workplace culture in this organization? 0.0% 0.0% 6.9% 27.6% 65.5%
How satisfied are you with training, professional development and advancement in this organization? 0.0% 6.9% 6.9% 44.8% 41.4%
How satisfied are you with compensation, benefits and employee recognition at this organization? 3.4% 3.4% 10.3% 44.8% 37.9%
I plan to continue my career with this organization. 0.0% 0.0% 3.4% 24.1% 72.4%
I would recommend employment here to a friend. 0.0% 0.0% 6.9% 31.0% 62.1%