athenahealth topples Epic on KLAS list

Cloud service edges out EHR giant as top vendor, but plenty of awards for both -- and many others
By Mike Miliard
10:36 AM
athenahealth topples Epic on KLAS list

After a long tenure as "Best in KLAS Overall Software Vendor," Epic Systems has been replaced by athenahealth for the top spot in this year's ranking, which is tallied based on provider feedback.

That's the first time Epic has been edged out of that category since 2008, when KLAS first began ranking an overall software leader.

athenahealth was also ranked first in the Overall Physician Practice Vendor category, as well as in the Practice Management Service (1-10 and 11-75 physician categories) and Patient Portal brackets.

The Watertown, Mass.-based vendor was quick to seize upon the results as validation, touting its own cloud-based software as the antithesis of Epic's client-server technology.

"Clearly, the tide is changing in health care," said athenahealth chairman and CEO Jonathan Bush, in a press statement. "The old guard of health IT leaders is finally being displaced by more nimble, innovative models designed for health care's future – not for its past."

athenahealth was also ranked first in the overall physician practice vendor category, as well as in the practice management (one-10 and 11-75 physician categories) and patient portal brackets.

Still, while Epic was displaced as overall software vendor, the Verona, Wis.-based behemoth did maintain its ranking as the top overall software suite. It garnered nine awards in total: ambulatory EMR (11-75 and 75-plus physicians); acute care EMR; surgery management; radiology; pharmacy; patient accounting and patient management; heath information exchange and practice management (75-plus physicians).

All told, though, there were plenty of awards to go around for a widening and ever-more-advanced slate of technology categories.

“We listened to the providers, and these are the results,” said Adam Gale, CEO and president of KLAS Research, in a statement. “This report isn’t about KLAS. It is a reflection of thousands of providers who wanted to be heard and counted. That is the reason top-performing vendors should be proud of their achievements."

See the next page for 2013 Best in KLAS winners.


1. athenahealth

2. Epic

3. Wolters Kluwer

4. 3M


6. MedAssets

7. Picis

8. Merge Healthcare

9. CareFusion

10. QuadraMed

11. Sunquest

12. Philips

13. Optum

14. Greenway Medical

15. eClinicalWorks

16. GE Healthcare

17. Cerner

18. RelayHealth

19. Siemens

20. McKesson

21. NextGen Healthcare


23. Allscripts

24. Agfa HealthCare


Acute Care EMR
Epic EpicCare Inpatient EMR (Large - over 200 beds)

Ambulatory EMR (1-10 physicians)

Ambulatory EMR (11-75 physicians)
Epic EpicCare Ambulatory EMR

Ambulatory EMR (Over 75 Physicians)
Epic EpicCare Ambulatory EMR

Business Intelligence Analytics
QlikTech QlikView

Merge Healthcare Merge Cardio (acute care)

Claims and Clearinghouse
ZirMed Clearinghouse

Community HIS
Cerner CommunityWorks Community HIS (small - 1-200 beds)

Document Management and Imaging
Quest Diagnostics ChartMaxx

Emergency Department
Wellsoft EDIS (acute care)

Enterprise Scheduling
Unibased USA RMS

Financial ERP
McKesson ERP Solutions

Health Information Exchange
Epic Care Everywhere

Thornberry NDoc (Home Health)

Siemens NOVIUS Lab (Large - Over 200 Beds)

Sectra PACS (Large - Over 200 Beds)

Patient Accounting and Patient Management
Epic Resolute Hospital Billing (Large - Over 200 Beds)

Patient Portals
athenahealth athenaCommunicator

Epic Willow

Practice Management (1-10 Physicians)
athenahealth athenaCollector

Practice Management (11-75 physicians)
athenahealth athenaCollector

Practice Management (over 75 physicians)
Epic Resolute/Prelude/Cadence Ambulatory

Epic Radiant (Large - over 200 Beds)

Speech Recognition
Dolbey Fusion Speech (BES)

Surgery Management
Epic OpTime


Application Hosting (CIS ERP HIS)
Cerner Application Hosting

Clinical Implementation Principal
Impact Advisors Implementation – Principal - Clinical

Clinical Implementation Supportive
Sagacious Consultants Implementation – Supportive - Clinical

Extended Business Office
Cymetrix Extended Business Office

IT Outsourcing 
CareTech Solutions IT Outsourcing

IT Outsourcing (partial)
CareTech Solutions IT Outsourcing

Planning and Assessment
Cornerstone Advisors Planning & Assessment

Revenue Cycle Transformation
PwC Revenue Cycle Transformation

Technical Services
J2 Interactive Technical Service

Teleradiology Services
Rays Teleradiology Services (Nightrays)

Transcription Services
Precyse Transcription Services


Automated Medication Dispensing Units
Omnicell OmniRx

Computed Tomography - 64-slice+
Philips Ingenuity CT 128

Digital X-ray
Carestream DRX-Evolution

Magnetic Resonance - 1.5T
Philips Ingenia 1.5T MR

Magnetic Resonance - 3.0T
Philips Ingenia 3.0T MR

Mammography - Digital
Hologic Selenia Dimensions 3D Breast Tomosynthesis

Radiation Therapy
Elekta Leksell Gamma Knife Perfexion

Smart Pumps - LVP
Baxter Healthcare SIGMA Spectrum

Ultrasound - Cardiovascular
Philips iE33

Ultrasound - General Imaging
Toshiba Aplio 500


Wireless Communications
Vocera Badges