Allscripts, Marshfield Clinic, athenahealth EHRs dominate Black Book rankings

Research firm’s latest report also reveals that electronic health records software vendors have made substantial clinical workflow enhancements since 2014 but lacking interoperability continues having an impact on users.
By Bernie Monegain
10:19 AM
Allscripts, Marshfield Clinic, athenahealth

Allscripts, Marshfield Clinic Information Services and athenahealth are the highest-ranking EHRs among large physician practices, according to new findings from Black Book Market Research.

Allscripts took the top spot in user satisfaction among ambulatory providers for largest group member practitioners, surpassing Cerner, athenahealth, MCIS, Epic Systems, eClinicalworks and QSI NextGen.

Allscripts placed No. 1 for the third year in a row for provider groups with 26 or more practitioners and independent practice associations.

This is the first year MCIS, a wholly-owned subsidiary of Marshfield Clinic in Wisconsin, scored in the Black Book polls, ranking first among users in multispecialty clinics operating with more than three distinct medical and/or surgical specialties; Marshfield only made its cloud-based proprietary EHR available on the open market in February of 2015.

[Also: Healthcare IT News EHR User Satisfaction Survey. Where does yours rank?

“Allscripts, MCIS and athenahealth have all made significant investments in user experience and client satisfaction over the past year, securing their places at the top of the group practice EHR most wanted list,” Black Book Managing Partner Doug Brown said in a statement.

Sixty-nine percent of providers who use electronic health records from these three companies agree that they have seen substantial clinical workflow enhancements since 2014. Also, 60 percent of surveyed users say their vendors have adequately invested in population health management features that will help them with their transition to value-based care.

“Users of these systems stated that uptick was due to vendor investments in updates and releases, practice assessments and clinical workflow enhancement,” Brown said.

Other factors included revenue cycle management and analytics value adds, population health improvements and solicitation of physician feedback.

On the downside, lack of interoperability with payers and other providers continues to impact 33 percent of providers using systems with poor connectivity records, according to Black Book.

“Vendor transparency and accountability concerns are challenging clinics and practices to re-evaluate their technology relationships again," Brown added. "For clients financially and contractually trapped in their EHR vendor relationship, middleware is gaining more attention and favor over regional and public HIEs.”

Issues also still persist in large group practices. Twenty-nine percent of users complain their vendors have failed to make major efforts to improve complex implementation and training process. 

Twitter: @Bernie_HITN
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