Agnesian works to be 'Simply the Best'

'We put our patients and their families at the center of all the decisions we make'
By John Andrews
02:59 AM
Agnesian HealthCare

Because they deal with machinery and software, the IT department isn't typically considered to be part of a hospital's patient care team. But don't tell that to Nancy Birschbach, vice president and chief information officer for Agnesian HealthCare in Fond du Lac, Wis.

"We put our patients and their families at the center of all the decisions we make," she said. "It is the role of the Agnesian HealthCare IT Department to provide 'Simply the Best' services to our patients and their families.  We successfully fulfill our goals by delivering stellar service to our clinicians and our fellow associates."

17-year veteran of the hospital, with 10 years at the helm of the IT department, Birschbach has overseen a multitude of successful projects in that time. 

Most recently, her team implemented three population health registries, converted the ambulatory practice management system, implemented virtual visits, integrated home monitoring, acuity-based clinical staffing, upgraded the PACS system and moved the IT department to a new location.

"By far the most meaningful success for Agnesian HealthCare and our IT department resulted from the conversion of an outsourced model to a wholly associate-driven services model," she said.

"Since 2004, many of our team members have served Agnesian under different outsourcing contracts. We were able to onboard most all of the associates who served under those models. I've heard only positive feedback from associates who transitioned to the Agnesian family."

 As the result of having the staff under one organizational umbrella, the team has coalesced into a culture based on relationships, Birschbach said.

 "Our team has grown exponentially over the last two years and we truly approach each day with the passion as if were our first day on the job," she said. "We've built a fantastic environment to work in and that to me is priceless."

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