5 keys to the legal issues of social media in healthcare
Social media is without a doubt playing a major part in patient engagement, marketing efforts, and an overall sense of communication within the industry. Yet with the growth of these tools come other issues to keep in mind — like the legal ramifications of using outlets like Twitter, Facebook, and LinkedIn within a healthcare setting.
"These social media sites have moved beyond the novelty stage and into the mainstream," read a recent whitepaper by Actiance. "They have become so pervasive that they have emerged as effective tools within the corporate setting as well. The line separating the recreational use of these tools from legitimate business purposes has become increasingly blurred."
"The potential legal issues that can arise from social networking activities run the gamut," it continued. "Privacy, unauthorized activities, and intellectual property issues stand top-of-mind for many individuals and enterprises. Other areas, such as content ownership, regulatory compliance, and even criminal activity, are impacted by social media, too."
Here are five keys to the legal issues of social media, as outlined in the report.
1. Privacy. According to the report, no issue resonates so strongly with the legal aspects of social media as privacy. "With so much content out there, and so many ways to access these social media tools, privacy has become somewhat elusive for many," it reads. "From a legal standpoint, whether an individual has a reasonable expectation of privacy or not is the critical factor in determining whether one’s actions are protected by privacy laws." When thinking about social media in the workplace, the report notes that determining if an employee has a reasonable expectation of privacy hinges on whether or not the website is password protected. "If it is, then the argument that the employee has a reasonable expectation of privacy is strengthened. If not, then employers may have the justification to monitor the activities of that site." The key takeaway, the report concludes, is individuals should always be mindful of privacy settings on these sites, along with the corporate policy for using social media tools within the enterprise.
3. Intellectual property infringement. "Not surprisingly, given the abundance of content and the myriad ways to access it, intellectual property infringement is an area generating much legal interest," reads the report. For example, copyright infringement comes into play when there are photos, videos, graphics and blogs being exchanged and posted on social media sites. "From posting someone else's photo on a Facebook wall to sending a song to a friend via Twitter, using any third-party content without permission can result in both criminal and civil liability." It adds that protection of trade secrets is another aspect of intellectual property infringement that warrants attention; for example, if an ex-employee shares a former employer's confidential information, they would be held liable.
4. Unauthorized activities. Several legal issues fall under the umbrella of unauthorized activities, according to the report, with many of these issues evaluated under the same criteria that existed before the advent of social media platforms. The report outlined several unauthorized activities – including harassment, discrimination, defamation, disclosure of confidential information and criminal activity – which are all addressed in the same manner as if they happened offline.
5. Regulatory compliance. The last key area were social sites have gained more scrutiny is in regard to regulatory compliance. "The high-profile financial scandals of the last 10 years have brought to the fore front tighter regulation of certain industries," the report reads. "The rapid growth of social networking sites has driven these industries to develop or refine guidelines specifically for social networking, or, at the very least, electronic communications." When looking at healthcare, HIPAA requires a patient's identity and personal health information to be protected. "Specifically, it applies to 'covered entities' and 'business associates' – essentially anyone with patient demographic or clinical information."