Patient Engagement Description

At one health system, self-service portal now accounts for 28% of collections

At Integris Health, billing and analytics technology is responsible for measurable rises in patients' perceptions of the financial experience – helping them set up payment plans, make payments, register for self-service and sign up for text alerts.

Enhancing the patient experience with technology

This month, our coverage will continue a special focus on the patient experience. We'll talk to the thought leaders and first-movers reimagining the how and where of patient-friendly tech, and report on ways to activate, if not delight, the people they treat.

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Half of patients use online self-scheduling after hours at Benefis Health System

The number of patients booking after hours shows the technology is working for the patient and is providing the right experience – one they are used to in other facets of their daily lives, a VP said.

Patient engagement IT market changing, slowly, with the imperatives of consumerism

As providers seek to improve the patient experience and engage patients for better health outcomes, a KLAS report explores how vendors' claims square with health systems' priorities.

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At Cigna, telehealth reduces patient costs and ER visits, and boosts use of generic Rx

In addition, Cigna’s telemedicine customers have given high patient satisfaction scores: a Net Promoter Score of 81.1 among those who use the service.

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Clinical notes technology helps bring order to ER, clinic

Horrid handwriting, redundant EHR tasks and lengthy documentation plagued Falls Community Hospital and Clinic. Not anymore, thanks to new note templates and tools.

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At Sentara Healthcare, biometric tech links patients to correct records

The palm print identity authentication system connects 750,000 patients to their Epic EHR – in one case, even when a patient was having a stroke and unable to speak.

Patients still facing big obstacles getting their own health data

Despite HIPAA's right of access rule, and CMS and ONC prioritizing consumer access in their forthcoming 21st Century Cures regs, a new scorecard shows that providers have some work to do.

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Care collaboration tech reduces hospital’s ED-to-bed wait time by 97 minutes

Calls to the administrators on duty decreased from 274 before electronic notifications to 149 since implementation at Catawba Valley Medical Center.

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Tennessee hospital enhances patient experience with collaboration platform

The University of Tennessee Medical Center’s cath lab uses secure clinical communication technology to cut follow-up appointment scheduling wait times – from as long as a day to less than 30 minutes.