Patient Engagement

Care coordination network enables Aspire Health to best deploy case managers
By 03:39 pm May 16, 2019
Real-time notifications have allowed the case managers to follow up with more patients during their hospital stay and engage members. It’s also made for more accurate contact information.
By 12:42 pm May 16, 2019
Patients were frustrated with the outpatient registration process, but a web-based approach with online questionnaires boosted check-in rates and satisfaction scores.

Geoff Colvin speaks Wednesday at the Cleveland Clinic and HIMSS Patient Experience Summit

By 11:31 am May 15, 2019
Even as EHRs, telemedicine and AI continue to transform clinical practice, certain core human qualities – civility, respect, empathy, collaboration – are "what make us valuable."

Thomas Jenike, MD, at the Cleveland Clinic and HIMSS Patient Experience Summit on Tuesday

By 05:22 pm May 14, 2019
Too many well-meaning providers are "yessing" themselves into serious overwork, putting their health and their patients' health at risk, says one doctor who learned that the hard way – and did something to fix it.

Cleveland Clinic Chief Experience Officer Adrienne Boissy, HIMSS Chief Americas Officer Denise Hines, Cleveland Clinic CEO Tom Mihaljevic and Cleveland Clinic Executive CNO Kelly Hancock (left to right). 

By 11:05 am May 14, 2019
As healthcare becomes “life care” hospitals are evolving the patient experience with digital health tools and that calls for new language in some cases.

Press Ganey CEO Joe Greskoviak speaks with Cleveland Clinic Chief Experience Officer Adrienne Boissy, MD

By 10:47 am May 14, 2019
"We're all looking to accomplish a lot," said Press Ganey's CEO at the HIMSS and Cleveland Clinic Patient Experience Summit. "But without the right organization and understanding, we'll collapse under the weight of aspirations."
By 02:14 pm May 13, 2019
It starts with understanding obstacles and includes empathy in the experience, David Hoke said at the HIMSS and Cleveland Clinic Patient Experience Summit.
By 05:24 am May 13, 2019
Newly-published survey indicates that nearly half of Germans polled believe that the medical care of the future will be digital.
By 09:41 am May 10, 2019
Health IT vendor gains clinical communication tools for care coordination and patient engagement.

National Coordinator for Health IT Donald Rucker, MD, testifies before the Senate HELP Committee on May 7.

By 09:21 am May 08, 2019
Despite one senator's hope to move deliberately with rulemakings and not repeat some errors of meaningful use, National Coordinator Donald Rucker said delays only lengthen the time that consumers are "not in control of their care."

Most Read

The Daily Brief Newsletter