03:39 pm May 16, 2019
Real-time notifications have allowed the case managers to follow up with more patients during their hospital stay and engage members. It’s also made for more accurate contact information.
12:42 pm May 16, 2019
Patients were frustrated with the outpatient registration process, but a web-based approach with online questionnaires boosted check-in rates and satisfaction scores.
11:31 am May 15, 2019
Even as EHRs, telemedicine and AI continue to transform clinical practice, certain core human qualities – civility, respect, empathy, collaboration – are "what make us valuable."
05:22 pm May 14, 2019
Too many well-meaning providers are "yessing" themselves into serious overwork, putting their health and their patients' health at risk, says one doctor who learned that the hard way – and did something to fix it.
11:05 am May 14, 2019
As healthcare becomes “life care” hospitals are evolving the patient experience with digital health tools and that calls for new language in some cases.
10:47 am May 14, 2019
"We're all looking to accomplish a lot," said Press Ganey's CEO at the HIMSS and Cleveland Clinic Patient Experience Summit. "But without the right organization and understanding, we'll collapse under the weight of aspirations."
02:14 pm May 13, 2019
It starts with understanding obstacles and includes empathy in the experience, David Hoke said at the HIMSS and Cleveland Clinic Patient Experience Summit.
05:24 am May 13, 2019
Newly-published survey indicates that nearly half of Germans polled believe that the medical care of the future will be digital.
09:41 am May 10, 2019
Health IT vendor gains clinical communication tools for care coordination and patient engagement.
09:21 am May 08, 2019
Despite one senator's hope to move deliberately with rulemakings and not repeat some errors of meaningful use, National Coordinator Donald Rucker said delays only lengthen the time that consumers are "not in control of their care."