Orlando Health Selects MEDSEEK to Create 360-Degree Patient Experience

Source: Healthcare IT News

MEDSEEK, the industry's only provider of the optimal 360-degree online healthcare experience, has announced its engagement to develop and deploy a fully integrated patient experience for Orlando Health.



"We selected MEDSEEK's solutions because of their exceptional track record in implementing similar experiences for other large healthcare organizations like ours," said Beth Patino, MBA, Orlando Health's Chief, Projects and Administration Officer. "Because we serve such a large geographic area, the connectivity of our systems will facilitate a seamless patient experience among all our facilities."



The delivery of MEDSEEK's proprietary eHealth ecoSystem and 360-degree Patient Experience enables Orlando Health to meet Meaningful Use Stage 1 guidelines and provides a single, comprehensive patient interface to multiple EHRs.



"In order to meet the immediate Meaningful Use goals, MEDSEEK will be delivering Orlando Health's patient experience in a phased approach, achieving Stage 1 requirements and establishing the framework to meet and exceed the requirements of Stages 2 and 3." said MEDSEEK CEO, Peter Kuhn. "Ultimately, the MEDSEEK patient experience allows Orlando Health to attract and engage patients and empower them to manage their own health care, leading to improved outcomes and quality of care."



The MEDSEEK 360-degree eHealth ecoSystem solves the problem of connecting to multiple EHRs while providing an intuitive, enhanced patient experience.



"Orlando Health currently employs four different inpatient and outpatient systems, all of which provide a patient portal of one kind or another but none provides the connection among all four systems," said Beth Patino. "Because the MEDSEEK solution is vendor-agnostic, it can bypass those individual logins to create a single sign-on patient experience."



Features implemented in Phase 1 of the implementation include the core Patient Experience package, the Sprint to Meaningful Use package to facilitate the exchange of inpatient and ambulatory clinical data and meet Meaningful Use Stage 1 criteria, appointment requests and bill payment. Phase 2 extends the messaging capabilities to provide referral requests, prescription renewals and adds MEDSEEK's mobile solution and additional features, while Phase 3 will see the introduction of eVisits, a patient friendly, Web-based system for conducting virtual consultations with physicians.



About Orlando Health

Orlando Health is a $1.7 billion not-for-profit health care organization and a community-based network of hospitals and care centers in the Orlando region. The organization, which includes the area's only Level One Trauma Centers for adults and pediatrics, is a statutory teaching hospital system that offers both specialty and community hospitals. They are: Orlando Regional Medical Center; Arnold Palmer Hospital for Children; Winnie Palmer Hospital for Women & Babies; Dr. P. Phillips Hospital; South Seminole Hospital; South Lake Hospital (50 percent partnership); St. Cloud Regional Medical Center (20 percent partnership) and M. D. Anderson Cancer Center Orlando – the first affiliate of one of the nation's premier cancer centers The University of Texas M. D. Anderson Cancer Center in Houston. Orlando Health's areas of clinical excellence are heart and vascular, cancer care, neurosciences, surgery, pediatric orthopedics and sports medicine, neonatology, and obstetrics and gynecology.



Orlando Health is Central Florida's fifth largest employer with nearly 14,000 employees and more than 2,000 affiliated physicians, all of whom support our philosophy of providing high quality care and service when it matters most. We prove this everyday with over 100,000 inpatient admissions and more than 600,000 outpatient visits each year. In all, Orlando Health serves 1.6 million Central Florida residents and nearly 3,000 international patients annually. Additionally, Orlando Health provides approximately $198 million in support of community health needs. More information can be found at www.orlandohealth.com.



About MEDSEEK

Since 1996, MEDSEEK has focused exclusively on creating a 360-degree optimal eHealth experience for patients, clinicians and administrative staff by removing traditional integration and communication barriers, workflow roadblocks and redundant processes. Used by more than 1000 hospitals, MEDSEEK solutions enable hospitals to execute enterprise-wide strategic objectives by improving quality of care, uncovering new sources of revenue and generating meaningful loyalty among physicians and patients with a low-risk, high-return investment that leverages existing IT investments and infrastructure. For more information, visit www.medseek.com or call 1.888.MEDSEEK.