inContact Provides Call Routing Backbone to Two Additional Healthcare Call Centers

Source: Healthcare IT News

inContact Provides Call Routing Backbone to Two Additional Healthcare Call Centers

inContact, Inc., a provider of on-demand call center software and agent optimization tools, has expanded its healthcare customer base with the implementation of two new nursing and physician call center customers using the inContact automated call distributor (ACD). These companies employ registered nurses to provide primarily after-hours phone assistance and triage for medical facilities, as well as answering services for doctor’s offices.

As these healthcare call centers are experiencing double digit growth, inContact scales rapidly with them, and the inContact on-demand call center solution enables the companies to offer an attractive at-home model that, during a national nursing shortage, attracts a large pool of the most talented nurses.

“We already have several customers in the healthcare call center arena, and have proven that our on-demand call center software works very well for them,” said Paul Jarman, inContact CEO. “We are able to meet their mission critical business needs – to always be available when patients and hospitals call them. In addition to healthcare call centers, inContact is also being utilized by other companies in the healthcare industry, including managed care services, consumer marketing and prescription services. Our on-demand model also removes any IT headaches, leaving them to focus on what matters most – their patients.”