Anthelio launches first-ever physician staffed clinical help desk

Source: Healthcare IT News

Anthelio, the leading independent provider of comprehensive healthcare information technology (“IT”) services and business process solutions for hospitals and other healthcare providers, today launched IT-ology™, the industry’s first clinical help desk staffed by physicians and other clinicians. The service is designed to provide physicians with an on-demand peer resource to support the rollout and effective use of electronic health records (EHRs).


“As hospitals advance to more sophisticated levels of EHR usage, we are seeing a dramatic shift in the percentage of help desk calls that are clinical in nature, from 7 percent historically to more than 30 percent today”

As part of this new service, Anthelio employs physicians and other clinicians with experience and certification in Epic, Cerner, McKesson, MEDITECH, GE and other clinical applications. IT-ology is staffed 24/7, and provides physicians with an expert resource who understands the clinical implications of the doctor’s technical concern. Our physicians and clinicians help our client’s physicians navigate sophisticated technical issues that arise during EHR implementations, while guaranteeing minimal hold times to allow physicians to spend more time with patients.

“As hospitals advance to more sophisticated levels of EHR usage, we are seeing a dramatic shift in the percentage of help desk calls that are clinical in nature, from 7 percent historically to more than 30 percent today,” said Wendy Whittington, MD, MMM, Chief Medical Officer of Anthelio. “Given rapid advances in EHR technology and government mandates and incentives around meaningful use requirements, we expect both the volume and the sophistication of questions to continue at this level for the foreseeable future.”

Dr. Whittington added, “Electronic Health Records are not about technology alone – they are an exercise in organizational transformation, which requires physicians to take an active role in their deployment and ongoing use. We are pleased to provide physicians with the kind of high-touch, on-demand peer resource they need to support EHR deployments while maximizing the time they have with their patients.”

Anthelio’s team of physicians and other clinicians has proven experience in the business end of medicine and in clinical workflow process re-engineering. This expertise includes clinical documentation improvement efforts, case management and utilization review, all of which are significant “value adds” to hospitals. Anthelio’s framework is based on a sound clinical and IT platform and also makes business sense, which leads to greater physician adoption, and optimization of existing systems.

About IT-ology – Doctors who cure IT ailments:

IT-ology is staffed by clinicians: physicians, nurses and allied health professionals with Masters Degrees in Healthcare. We guarantee our answer rates and hold times and will satisfy your physicians and other clinicians by providing help when they need it, where they need it. Our Anthelio clinicians have a broad knowledge of clinical issues, a specialization in EHRs and other clinical documentation systems, and an impressive technical background. Our clinicians are also trained in ITIL, so they know how to handle incidents and service requests, problem cases and change control. Our sophisticated call system identifies known errors in your information system and helps you do a better job at managing them.

About Anthelio

Anthelio is the largest independent provider of information technology and business process services to hospitals, physician practice groups and other healthcare providers. By provisioning hospitals with comprehensive, high-quality, flexible and secure IT services, Anthelio improves hospitals’ healthcare services while reducing costs and streamlining processes. It leverages knowledge and expertise built over a decade of operations about clinical and administrative IT processes and best practices to provide improved IT and BPO services at lower costs to customers. Anthelio is headquartered in Dallas, Texas. For additional information, visit the company’s website at http://www.antheliohealth.com/.