Angie Puffer, operations manager in the Mayo Clinic’s Office of Access Management, spoke at the Healthcare IT News Pop Health Forum 2016 and shared some of the lessons Mayo has learned in attracting those to the patient portal.
Providers must establish a respectful relationship with patients if they want to have a positive impact on behavior. Technology can help but it’s not a substitute for reaching people where they live and work.
The pressure to shift to value-based care means providers must understand their patients more deeply than in the past. Achieving that as part of a population health management program demands rethinking existing processes.
In a new test program, Veterans can visit one of 14 CVS Minute Clinics in the San Francisco Bay area and receive free care for certain conditions and medications and the VA will reimburse CVS for the treatment.