TeleTracking transfer technology helps U of U

By Mike Miliard
11:16 AM

University of Utah Health Care, recently rated the top U.S. academic medical center by the University HealthSystem Consortium, has installed TransferCenter software, from Pittsburgh-base TeleTracking, to speed patient transfers and provide specialty care more quickly to those who need it most.

The system, with a service area covering more than 10 percent of the continental U.S., selected TransferCenter because it is the only software of its type that integrates with TeleTracking’s enterprise-class XT patient flow platform. This capability produces faster referral processing by allowing transfer center staff to quickly locate an appropriate bed.

TeleTracking, which enjoys more than 80 percent of the installed inpatient flow automation market, added the new application last year in order to offer end-to-end flow solutions to the hospital market.

TransferCenter software streamlines the referral process by reducing administrative tasks, monitoring paging and call activity, collecting accurate patient data and coordinating referral and admitting physicians.

The implementation “was a natural choice since we were already using TeleTracking products," said Amanda Mosleth, the health system’s director of emergency services. “We had a transfer center with a home grown computer solution, but we couldn’t check bed availability or automatically make bed requests in real time without leaving the application."

University of Utah Health Care is a Level 1 trauma center serving Utah, as well as Wyoming, Montana, Idaho, Nevada, northern Arizona, and western Colorado. The only academic healthcare system in Intermountain’s West Region, it consistently ranks among the country’s best healthcare facilities in the U.S. News & World Report's "Best Hospitals" survey.

This year it also ranked first in the University HealthSystem Consortium’s annual Quality and Accountability Study, finishing ahead of University Medical Center in Tucson, Lehigh Valley Health Network in Allentown, Pa., and Mayo Clinic in Rochester, Minn. The annual study compares 98 of the nation’s top academic medical centers and ranks them based on core quality measures, patient safety indicators, mortality rates, re-admission rates and patient satisfaction scores.