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Survey highlights need for docs to talk to patients about moving to an EHR

June 09, 2010 | Molly Merrill, Associate Editor

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NORWALK, CT – Although nearly half of all Americans are ready to toss the paper and believe electronic health records will enable more efficient healthcare, they are largely in the dark about what it actually means for them as a patient, says a new survey.

The online survey, conducted for Norwalk, Conn.-based Xerox Corporation by Harris Interactive, polled 2,180 adults between Feb. 17-19, 2010.

Only 16 percent of U.S. adults who have a healthcare provider/institution have been approached by their healthcare provider/institution to discuss converting to digital records, according to a release about the survey.

"Ultimately, it is the patient that controls the effectiveness of treatment, his or her overall health, and perceived quality of care," said Martin Reiser, manager, government affairs, Xerox. "Providers can help patients and their families become well informed participants in their own care and understand how EHRs will help them get more out of the healthcare system."

Because patients are not well informed about EHRs, they have little knowledge on how the switch can benefit them, the survey found.

Respondents ranked patients as last among groups that will benefit from digital records, reporting they have the least to gain (26 percent).

"There is much for the patient to gain when records go digital, it's just a matter of communicating and demonstrating the benefits – like improved patient safety," said Mara Bryant, associate vice president, organizational excellence and health information management, White Memorial Medical Center, a not-for-profit, teaching hospital in Los Angeles.

The survey also found that a discussion between providers and their patients about a digital switch is important in easing any concerns they may have about the security of their information.

Seventy-nine percent of adults who have concerns about digital medical records report stolen records to be their number one concern with regard to EHRs, followed closely by misuse of information (69 percent) and lost or damaged records (68 percent).

"Providers can ease this fear by discussing the security precautions taken to safeguard against data breaches," said John B. Jones, vice president, healthcare providers, Xerox. "By arming Americans with information on EHR basics, we can prevent some of the influence of the media hype cycle around potential security risks."

Related Topics:
  • NORWALK
  • Xerox Corporation
  • Electronic Health Records

Reader Comments (2)Login to Post a Comment

JDennard says: Clueless Americans?
June 11, 2010 | 5:12PM GMT

This brings to mind an article I recently came across entitled "Clueless: Americans and electronic health records" at
http://www.healthpopuli.com/2010/06/clueless-americans-and-electronic-he.... The article mentions that "26% of Americans ranked patients as the last among groups that would benefit from digital records, with the least to gain." It seems that the healthcare industry, and healthcare IT in particular has a bit of legwork to do in educating the general public about EHRs.

MedQuack says: Doctors Talking to Patients about electronic records
June 09, 2010 | 2:23PM GMT

I am very much a Health IT advocate, but I also relate and function in the "real" world withe real doctors and patients and I am truly beginning to doubt the "health literacy" of those who create such surveys as far as being out of touch with the real world and how it works outside of what you read on the internet. You can read more of my opinion at the link below and basically so much of what gets published today is due to the "magpie" repeating effect without those publishing actually being participants on their own, in other words no first hand experience to talk about.

http://ducknetweb.blogspot.com/2010/06/meaningful-use-stipulations-are.html

In another post there's a new documentary out called "The Vanishing Oath" and it discusses the vanishing patient/doctor relationship based on what's happening in part of the "real" world of healthcare and there's a 4 minute post at the link below. I would advice those who developed this survey to think about when the doctor in the clip would even be able to find time to discuss medical records with patients as you can see how strapped she is just to take care of the patient's immediate needs, again a taste of the real world instead of just repeating printed surveys of "its for those guys over there" would really add some value to bring reality back into the picture to create some real balance.

http://ducknetweb.blogspot.com/2010/06/vanishing-oath-documentary-about....

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