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Survey: Docs struggling financially, but new tech makes job easier

January 11, 2011 | Molly Merrill, Associate Editor

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SAN FRANCISCO – Despite evidence indicating that doctors are doing worse this year compared to last, job satisfaction has increased, with doctors citing new technology as a contributing factor, according to a new survey.

The survey was conducted by Practice Fusion, a San Francisco-based EHR provider, with MDLinx in December. It collected responses from a national sample of 100 physicians, the majority of which were primary care providers with fewer than six providers.

The 2011 State of the Small Practice survey highlights the challenges faced by private practices nationwide in an environment of economic downturn, technology mandates and healthcare reform.

"Small primary care medical practices are the backbone of the U.S. healthcare system," said Ryan Howard, CEO of Practice Fusion. "These are family doctors on the front lines, they're passionate about caring for their patients and our survey indicates that they're struggling," he said.

The survey found that 41 percent of doctors report that their practice is doing worse this year compared to last year. Twenty-six report their practice doing better and 31 percent report no change.

The survey indicates that insurance reimbursement delays and payments are another big concern for doctors, with 26 percent of survey respondents citing it as one of their chief complaint followed by patient volume and satisfaction (11 percent). Decreases in revenue coupled with lower patient volumes are making it more difficult for doctors to keep up with the costs of running a practice, said officials.

Despite the financial pressures, the survey found that 69 percent of doctors report being satisfied to extremely satisfied with their career. Fifty-nine percent cited use of new technology as making things easier for their practice.

The survey found that 73 percent of respondents were using a computer that was three-years old or older, and nine out of 10 could correctly define an electronic health record.

Eleven percent of doctors cited improvements in overall efficiency and healthcare technology as impacting their practice positively, and 7 percent cited having an electronic health record as a positive trend.

Physicians cited advancements in medicine (22 percent), patient quality (19 percent) and improvement in the healthcare workforce (15 percent) as the most positive trends impacting their practice.

Related Topics:
  • Meaningful Use
  • Practice Fusion
  • San Francisco
  • Claims Processing
  • Electronic Health Records
  • Enterprise Content Management
  • Financial/Revenue Cycle Management
  • Workforce Management

Reader Comments (4)Login to Post a Comment

pjcasey75 says: Survey Spin
January 12, 2011 | 12:44PM GMT

As the previous commenter Dr. Duncan notes, the survey, and your spin on it, is a bit suspect. First question to ask when reading the results on any survey or poll is, who paid for it? In this case, an EHR vendor. Hmm.

Second, look at the questions asked, and the numbers themselves. Once that's done, you can begin interpretation. But your article is in such a hurry to interpret, I'm suspicious. To your credit (and I mean this sincerely) you gave enough information to read between the lines.

I agree with Dr. Duncan (previous commenter) that 100 physicians is hardly a sufficient sample size to make a grand declaration concerning the "2011 State of Small Practice". A "nationwide" survey? At best we have 2 doctors from each state, but I doubt the distribution is that balanced. Are these all (perhaps) Practice Fusion customers? If so, the survey is actually pretty damning.

Next, let's look at the numbers and the way they are presented. According to the numbers, you could just as easily have said,"a full 72% of physicians reported that their practice was doing no better or actually worse than last year." That too would have been a spin, but not much.

While 69% said they are extremely satisfied with their career, and 59% indicated improved technology is a factor in making things easier, this doesn't translate into concluding that physicians' career satisfaction has anything to do with the joy of data entry or that EMR technology is the technology that is making their job easier (might they be referring to email, iPhones and the web, perhaps?).

This is confirmed by the fact that, as you indicate, a paltry 11% "cited improvements in overall efficiency and HEALTHCARE (my emphasis) technology as impacting their practice positively, and 7 percent cited having an electronic health record as a positive trend." That means 89% did NOT applaud improvements specifically in healthcare technology, and 93% failed to give a hurrah for the adoption of EHR technology. Wow. When a political candidate has a 7% approval rating, they usually drop out of the race. Yet that's not the feeling portrayed.

Finally, despite the EHR vendor's attempt to spin EHR adoption as a positive factor, it is not even mentioned in the top three "positive trends impacting their practice".

Again, as Dr. Duncan mentions, the great benefactors of EHR technology under the present paradigm are large institutions in government, insurance and pharmaceutical research, all of whom salivate over huge data warehouses with patient data collected meticulously by someone else at someone else's expense. And, as with any gold rush, it is usually the outfitters who strike it rich, not the ones who actually do the prospecting.

My complaint is not with technology, or with digitizing healthcare information. Done right, this will doubtless bring all the benefits that are commonly touted. But economics, implementation and regulation can totally screw up a very good thing, and that's what I believe is going on now. We claim to let "the market" take care of things, but in this case we have let "the market" be driven by powerful players who are not primarily the users and supposed benefactors of healthcare technology, that is, physicians and patients. Instead, convinced that EHR adoption is a good thing (and again, I believe it is), we don't listen to anyone (including say, 93% of physicians polled) who says the way it is being done isn't working. When you don't listen to your market, how can you claim your efforts are driven by the "free market"?

Patrick J. Casey, Consultant

Dr Duncan says: "tech makes job easier" ??
January 11, 2011 | 3:08PM GMT

If you surveyed surgeons and other specialists you would have gotten completely different results. They have to use the same technology as primary care providers. The EMR was, and is, designed primarily for PCP's.
The "Meaningful Use" mandate by the government, and the associated technology requirements, for surgeons and other specialists are actually a "contributing factor" to decreased take home revenue after overhead, increasing costs of running a practice, inefficiencies and dissatisfaction with their careers.

This survey is biased. It was done by an EHR provider on a very small sample of physicians most of whom were PCP's. I think it was a very poor choice to publish the results of such a survey on the Healthcare IT News web site.

If you want to publish a survey on physicians' satisfaction/dissatisfaction with their careers and the influence of EMR technology on their satisfaction/dissatisfaction, then you should do your own survey of a very large (several thousand) sample of all physicians proportionately divided amongst the current population of PCPs and specialists.

One major source of dissatisfaction with the EMR technology is that the government and other entities are "leveraging the healthcare IT infrastructure" by demanding huge amounts of data from the EMR as soon as doctors start using it. A lot of the data has to be entered by the doctor or the doctors'office personnel and is not pertinent to the care of the patient at the time of the office visit during which the provider has to enter it. That removes the efficiencies that might be achieved by using the EMR. The data is used by the government to monitor the providers. The government uses the data in their CMS Physician Compare website. It is used by the government to punish doctors who don't comply with their "Meaningful Use" mandate. The data is used by insurance companies, managed care companies, and private companies that make money by using the data to grade doctors. That is not the way to encourage doctors to use an EMR that has a great potential improve the efficiency of a doctor in providing care for his/her patient. The EMR can help the doctor help the patient. That is what the EMR technology should focus on, not on providing an infrastructure with which to discipline doctors and provide data to private business entities.

Dr Doug Duncan MD

helenphung says: Statistically Valid Sample Size and an EHR vision that works
January 12, 2011 | 8:22PM GMT

Thanks for your feedback Dr. Duncan. The Practice Fusion State of the Small Practice study was conducted by a third party internet survey in December 2010 with MDLinx. When running survey, how many responses do you need for your data to be “statistically valid?”

As you know, with EMRs, like the system employed by Practice Fusion, data is stored securely with bank-level encryption allowing all records to be protected. Identifiable patient data is exquisitely sensitive and is protected as such. Clearly, Meaningful Use of Certified EHR technology is directly relevant and beneficial to all physicians, regardless of reporting methods.

EMR technology should allow physicians to do everything that is envisioned. These tools need to be nimble, portable, yet powerful. They need to be accessible from every location of care, yet need to be private and secure. They need to be within the reach of all physicians – after all, everyone, not just the well-funded clinics and large institutions, need to have access to (and demonstrate meaningful use of) EHR technology.

Dr Duncan says: Answer to Helen Phung re: sample size and vision
November 11, 2011 | 6:21PM GMT

Please see my comments on the hearing called "Real World Experiences Working with Meaningful Use" regarding survey design and platform.

http://www.healthcareitnews.com/news/road-meaningful-use-bumpy-some#comm...

Since there are almost 900,000 physicians practicing in the United States a sample size of only 1% would be 9000. That would be a minimum in my opinion. With that small a sample size the selection of the samples would have to be very carefully carried out to make sure it was representative of the entire mix of specialties, environments and practice models within which doctors practice. Thus, it is not just the sample size but also the sampling process that is important. Executing the survey in the correct platform is extremely important.

Regarding vision: My vision and goals are similar to a lot of the goals of "Meaningful Use." It is the implementation process where my vision and the government's vision diverge. I have definite ideas but they differ significantly from the current paradigm and I would rather discuss them in a setting in which I could have interaction with, and feedback from, the Implementation Workgroup of the federal Health IT Standards Committee and the ONC.

Doug Duncan MD

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