States put tech to work on Medicaid enrollment

By Mary Mosquera
09:23 AM

More than half of states expanded and simplified their Medicaid and Children’s Health Insurance Programs’ eligibility, enrollment and renewal procedures in 2011, often using technology to streamline and automate processes.

That efficiency helped states to continue their coverage for low-income adults and children at the same level as the previous year.

Enhanced federal funding drove many states to begin major development work to modernize decades-old eligibility and enrollment systems.

States will also need Web-based systems that have data analytics and other advanced capabilities to prepare for the millions more of beneficiaries who will enter the system in 2014, according to the annual 50-state Medicaid and CHIP survey released Jan. 18 by the Kaiser Family Foundation’s Commission on Medicaid and the Uninsured and Georgetown University Center for Children and Families.

The survey collects new data on key policy actions taken over the last year for the programs, including the growing use of technology to boost program efficiencies and streamline processes and states’ responses to significant new federal financial incentive to upgrade eligibility and enrollment system to prepare for 2014.

“While strained state budgets have taken a toll on administrative resources, states have sharpened their use of technology and streamlined their procedures to create more efficient programs, while also simplifying the steps for families to enroll in and renew coverage,” the Kaiser report explained.

The kind of progress chronicled for children’s coverage over the years through the Kaiser surveys provide a roadmap for successful implementation of Medicaid expansion in 2014 as part of health reform, said Cindy Mann, deputy administrator and director of Center for Medicaid, CHIP and Survey and Certification at the Centers for Medicare and Medicaid Services.

“But coverage expansion alone is not sufficient. So, we need to simplify the processes, coordinate the systems across programs, focus on technology and modernization, and take advantage of opportunities for outreach,” she said at a briefing for reporters..

Most states held steady in their coverage of low-income individuals and children despite an environment of limited budgets and still too few job opportunities. In addition, federal funds from the American Recovery and Reinvestment Act that had buoyed state budgets expired during 2011, according to the report. 

States largely maintained their coverage so they could meet requirements of the Patient Protection and Affordable Care Act to do so prior to 2014 when most of the provisions take effect.

However, 11 states increased their coverage to targeted populations last year, eight of them focusing on covering more children. For example, West Virginia enlarged CHIP eligibility to 300 percent from 250 percent of the federal poverty level. And Illinois, Texas and Vermont will remove the five-year wait to cover lawfully-residing immigrant children.

Coverage for low-income parents and adults continues to lag far behind that of children. That’s because states cover children at up to 300 percent above the poverty level but cover parents and other adults at the poverty level or many of states at less than half of the poverty level, meaning $9,265 for a family of three in 2011.

“Above that, a parent earns too much for Medicaid,” Mann said. That will change in 2014 when states will supply Medicaid coverage to those who earn up to 133 percent above the federal poverty level.

To ready their systems, <a href="/directory/centers-medicare-medicaid-services-cms" target="_blank" class="directory-item-link">CMS is footing most of the expense for states to design and implement upgraded or new eligibility and enrollment systems with a 90 percent federal match through 2015, the report said. The 90-percent match is key to state investment in technology. As of Jan. 1, 18 states have received approval for their system upgrades, when 11 others have sent CMS their plans.

States are using more technology to improve efficiency in their Medicaid and CHIP enrollment and renewal practices, most notably data matching with the Social Security Administration to verify citizenship. Others have added easier renewal options, express lane eligibility through other health and human service programs and enhanced online application functions. Nine states use the express-lane eligibility for children.

Massachusetts is the first state to receive approval to use the same process to renew parents in Medicaid.

Oklahoma is the only state that is fully automated, using an online, real-time eligibility determination system that is available 24 hours a day. Individuals can apply online and receive an immediate decision on their application after the system has queried various electronic data sources to verify eligibility. The state processes more than 1,000 applications daily, and 90 percent receive on-the-spot eligibility decisions.

Also, by concentrating on retaining those that are covered, states can reduce the inefficient and expensive administrative costs to close and re-open cases, as well as eliminate gaps in coverage, when eligible individuals churn in and out of Medicaid and CHIP over short periods of time due to changes in their earnings.

States have also established online or telephone renewal options and prepopulated forms with the family’s information and requiring just a signature if circumstances are unchanged, according to the report.