Healthcare providers and industry IT professionals have expressed concern over their ECG technology's lack of bidirectional communication and poor interoperability with electronic medical record systems, according to a KLAS report released Tuesday.
Providers cite ECG integration woes
Poor interoperability with EMRs have many considering vendor switch
Report findings suggest that due to providers' dissatisfaction with the disconnect between their resting ECG carts and other data management solutions, many are considering other options based on price, value and technology-leadership concerns.
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Many customers of GE's MUSE cardiology information system – a current market leader in ECG data management – are among those considering other vendor options. Philips, another market leader, has also demonstrated room for improvement in the interoperability department. Epiphany received positive marks on bidirectional communication and service but garnered mixed reviews on EMR interoperability from customers.
“Our first look into the ECG market has been eye opening,” said Matt Terry, research director at KLAS and report author, in a press statement. “Meaningful use standards have created a need for integration and interoperability among multiple systems, and this theme is playing out even in the ECG market. According to our research, there remains an opportunity for ECG vendors to better meet their clients’ needs, especially around bidirectional communication in a more plug-and-play environment.”