Some vendors include what Mostashari called "chilling language" in their contracts that discourage providers from moving to another vendor. These vendors may tell providers they will lose the ability to report safety events. Mostashari said there is no explicit language in the current meaningful use regulations to prohibit this. “We are expecting vendors to step up,” he said, “but if we have to, we will go back to the regulatory process.”
Mostashari apologized for using a "broad brush" on the vendor community – "by and large they meeting the needs of their customers, and doing right by their customers."
He also urged customers to act together, so that "as part of a community, we can get to where we need to go on data usability and safety."