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Meaningful use adds to CIO workload

April 08, 2010 | Kyle Hardy, Community Editor

TRENTON, NJ – Since the passage of the American Recovery and Reinvestment Act in early 2009, and the definition of “meaningful use” of an EMR, the healthcare CIO is looking at a much larger range of responsibilities.

“One of the big issues CIOs will be facing is the responsibility for achieving meaningful use,” said DawnLynne Kacer, Keane’s public sector healthcare practice lead. “The CIO is taking on a financial role ensuring each facility will be qualified for healthcare incentives.”

As a result, providers can expect the CIO role to be more involved with revenue cycle management and medicare reimbursement as well. The CIO will be highly focused on how physicians and other clinical staff are using the new technology the HITECH Act calls for, said Kacer. CIOs will be taking on a greater responsibility making sure the provider will be eligible for those stimulus package incentives and then applying for the money, she said.

In addition to making meaningful use a reality in a hospital or health system, the CIO will be fully responsible for filling out and filing the application for federal incentives starting in 2011.

“We’ll do the application, show that we qualify,” said Gene Grochala, CIO of New Jersey-based Capital Health System. “We are looking at the possibility of bringing in lots more revenue. I don’t think the money is going to cover all of our expenses, but it will help us subsidize the overall cost.”

Grochala said his responsibilities have seen a big hike with executive and IT technician meetings as well.

“Yeah, the days are longer. Many meetings with execs and technicians and IT centers are a 24/7 operation,” said Grochala. "And recently, we are being pushed more and more into patient care."

Grochala said the CIO is becoming just as important as a COO or CEO and will be a central pillar in the planning of day to day operations.

As the definition of meaningful use does become more clear, the new job of the CIO, according to Kacer, will involve looking beyond one facility and encompass moving entire health systems into compliance. When Stage 3 of meaningful use comes around, said Kacer, providers will be expected to have full HIE capabilities. The CIO is not only collaborating with clinical staff, but the surrounding community as well, she said.

“The communities need to have an infrastructure in place to support HIE and to get incentive funds,” Kacer explained. “And many facilities operate at or below breaking even. Hospitals ask: Do we wait to on the state develop a structure so as to get money? The CIO is going to take a larger role in answering this question.”

Kacer stressed that not only infrastructure, but Internet connectivity is another big deal. Cell phone access is the another thing for the CIO to think about, said Kacer.

The CIO has never been busier, said Grochala. “Everything is changing so fast. The bar is set really high, and I don’t see it coming down."

Related Topics:
  • DawnLynne Kacer
  • Gene Grochala
  • Kyle Hardy
  • Medicare
  • TRENTON

Reader Comments (5)Login to Post a Comment

BrentH says: This is a journey worth taking
April 19, 2010 | 11:27PM GMT

Meaningful Use does add to CIO and IT department workload, but the benefits of moving to the proposed solution ultimately outweigh the risks. The healthcare industry is going through the same transition that the banking, airline, manufacturing, education, and nearly every other modern, technology-enabled industry has experienced. Many of these industries face government mandates and regulation with great success, and healthcare should not be an exception. There is always a fear of the unknown, but if one were to ask a leader of those other industries if they would rather go back to the paper-based past, I would wager that the response would be a resounding 'no'.

My personal opinion is that the financial incentives and penalties related to Meaningful Use mean little. Adoption will not be seamless; early adopters have the biggest financial incentives, but they will also experience the greatest hurdles. Yes, there are many unknown and undecided variables; I personally consider data security, risk mitigation and patient acceptance of EMR ongoing concerns. On the other hand, reducing prescription errors and interactions is a desirable, achievable goal. From a medical standpoint, what could be better than having near-immediate access to years of patient data, x-rays, scans and tests? Better still, data mining could show family history, tie in environmental contributors from other data resources, and eventually include genetic analysis and automate risk calculations. Examination of EMR/EHR data could aid hospitals and medical centers in targeting specialties and treatment options to an area based on trends analysis, census, and CDC data. These studies are far more difficult with the disjointed, non-standardized, recordkeeping methods used in healthcare today.

EMR adoption and Meaningful Use is much like a bus heading to its destination. While many may question the cost of the fare, the number of stops, and the bus' schedule, the fact remains that the bus will make the journey nonetheless. One can either ride the bus and reach the destination or start walking down the road to the rhythm of their shoes. One thing is certain - the bus will get there first.

khardy says: Thanks for your input Brent -
May 06, 2010 | 1:57PM GMT

Thanks for your input Brent - I agree that most if not all providers are looking at incentive funds as a cushion and not the sole means in paying for implementation costs of deploying IT. A subsidy of deployment is more or less the idea I got.

And, you're correct in saying the road will be a long one. No provider expects this to be an overnight project. Stanford University Medical Center began implementation of IT at their facility back in 2003 and is just now qualifying for the HIMSS Analytics EMR Adoption model Stage 7 certification. It is hard to see how many providers will be eligible by the required deadline if they haven't started implementing years in advance. Some smaller practices say they may even take the penalties instead of trying to qualify.

Many nurses and physicians that have implemented IT systems, like CPOE for example, have nothing to give but positive feed back about ease of use and improved workflow. Of course, the training process is critical in getting clinical staff to use these systems.

In the end, there are many different paths to adoption and I think its finding the right one with the least amount of potholes.

Kyle Hardy
Community Editor

paulroemer says: Which EHR Mistake Would You Rather Make?
April 13, 2010 | 12:35PM GMT

I wrote the following. It was published yesterday on healthsystemCIO.com.

“My work here is done.”If something is worth doing, it is worth doing badly. Mistakes are inevitable—don’t be afraid to make them. However, pick your mistakes—let them be mistakes of your choosing, not mistakes born out of the hubristic approach of others. Permit me to explain.

Hospital CIOs have a goal or set of goals they must meet to help drive the mission, vision, or strategy of their organization.

Those hard-working people in Washington also have a set of goals relating to healthcare IT, EHR, Certification, Meaningful Use, and interoperability.

The two sets of goals do not necessarily overlap—they may not even intersect. Yet most hospitals are no longer marching to the beat of their own drummer—they may be too far gone to even hear the music. Washington appears to have created a Pied-Piper response—providers are trading their own goals and marching lock-step towards a series of goals that are neither well-defined, nor meet the business requirements of the providers.

Got an example? Sure. Which one of your strategy meetings created a business imperative stating the hospital’s five-year plan includes being able to link to Schroedinger’s Cat Hospital in Any-Zip, USA? None. Yet most hospitals are ready to invest scarce resources to meet DC’s interoperability requirements. (This is different from being able to connect to organizations within your provider network.)

None of the initiatives in Meaningful Use and Certification offer anything to support a hospital whose mission includes retaining ambulatory physicians, improving Patient Equity Management, or increasing revenues.

What if there were no Certification, and no Meaningful Use? To those thinking the question has no merit; Certification and Meaningful Use only have the merit bestowed upon it by providers. Absent providers, Meaningful Use has no meaning.

What few people seem to be asking is, “Why are we paying so much attention to what is coming from Washington?” Providers actually have a choice of which mistake, which risk, they should assume;

• Do you follow the coordination goals coming from Washington and then see how well your business goals fit theirs once you have jumped through hoops to meet Meaningful Use and complied with Certification?
• It is impossible to follow a set of goals which have yet to be finalized
• There are numerous undefined external influences which will impact their goals
• Following DC’s goals will further constrain providers’ ability to meet external influences
• Being flexible enough to meet those influences may prove to be more important to providers than the possibility of collecting incentive dollars
• What percent of your resources will you have to dedicate to meeting DC’s goals
• Which other projects must be sacrificed to meet it
• Do you follow your own business goals and then see if it makes sense to try to meet Meaningful Use and Certification
• Which goals make your hospital more competitive
• Your hospital may not even qualify for the incentive money
• Is the incentive money enough to warrant sacrificing your business goals
• If you do the analysis, you will probably find the ROI from following DC’s path is negative—especially since the requirements of Stages 2 and 3 are not defined.
• If you are not well along the path, you will probably discover you are entering a race that cannot be won in the allotted timeframe
• If you are well along the path, you may not pass the Meaningful Use audit for Stages 1, 2, and 3—especially since the requirements of Stages 2 and 3 are not defined.
•Define for yourselves Meaningful Use, what is meaningful to you, and use your criteria to determine what meaningful means to your hospital.

With the entire industry changing before our eyes, providers owe it to themselves to do the due diligence and at least develop a rigorous analysis before heading down a path from which they cannot easily return. Many, if not most, may be better served by approaching the issue as though there is no ARRA money. There is no guarantee you will get it even if you try for it.

How much money would it take for you to be willing to sacrifice your hospital’s plans? Five million? Ten? I think we all know the best answer is you are not willing to sacrifice your plans for any amount.
If you are interested, this link is for a PowerPoint presentation, “Should you meet Meaningful Use?”

http://www.slideshare.net/paulroemer/should-you-meet-meaningful-use

paulroemer@healthcareitstrategy.com

khardy says: Defining Meaningful Use
May 06, 2010 | 2:15PM GMT

Very insightful Paul, thanks for responding. If every hospital defines their own goals differently, I would think it would cause a disconnect with the exchange of information. What if you're business goals don't involve implementing IT? That would create a bigger disconnect if the patient decides to move to a new location, outside of the provider network right? Unless every hospital makes it a priority to adopt, who's to say each facility will?

Thanks,

Kyle Hardy
Community Editor

Jack Ander says: CIO and Meaningful Use
April 12, 2010 | 11:12AM GMT

I have included the actual requirements since there is a lot of confusion but basically meaningful use requires a risk assessment, covered entities can request that their business associates supply a risk assessment, and all business associates must prove that they are compliant.

Meaningful Use Item 23. Protect electronic Information created or maintained by certified EHR technology through the implementation of appropriate technical capabilities. Conduct or review a security risk analysis in accordance with the requirements under 45 CFR 164.308(a)(1) (HIPAA Security Rule) and implement security updates as necessary.

Under NIST guidelines for HIPAA Security Rule Compliance, Covered Entities “May consider asking the business associate to conduct a risk assessment that addresses administrative, technical, and physical risks, if reasonable and appropriate.” (NIST 800-66, rev 1, p48.

H. Administrative Requirements and Burden of Proof—164.414 Section 164.414(a) requires covered entities to comply with the administrative requirements of§ 164.530(b), (d), (e), (g), (h), (i), and (j) of the Privacy Rule with respect to the breach notification provisions of this subpart. These provisions, for example, require covered entities and business associates to develop and document policies and procedures, train workforce members on and have sanctions for failure to comply with these policies and procedures, permit individuals to file complaints regarding these policies and procedures or a failure to comply with them, and require covered entities to refrain from intimidating or retaliatory acts.

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