Hackensack University Medical Center calls Uber to transport patients

The hospital partnered with the taxi service to smooth discharge and help patients and visitors who struggle with transportation. 
By Henry Powderly
03:19 PM
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Hackensack University Medical Center inked a new pact with Uber, the upstart taxi service, to make it easier for patients, staff and visitors to get to the hospital.

The New Jersey-based Hackensack said the deal will improve the discharge process and help patients who otherwise struggle to find or afford transportation.

Both Hackensack and Uber will make changes to their mobile apps. On Uber's side, its app will add a feature that allows patients to share what pick-up zone they are in at the 755-bed medical center. Meanwhile, Hackesack's app will feature reminders about its Uber services and Hackensack's website will add a page for requesting Uber rides.

Hackensack said it will also launch an education campaign to make patients aware of the new partnership with Uber.

This is the second deal that Uber, perhaps one of the hottest companies on the globe, has struck with a healthcare provider in 2016. The billion-dollar company in January said it was partnering with Maryland-based MedStar Health in a very similar way.

The MedStar deal did not include any changes to Uber's app and instead featured a Ride with Uber option on the health system's website.

"HackensackUMC is taking a bold step to ensure that everyone has a safe, reliable way to get home following their medical visit," Ana Mahony, general manager for Uber New Jersey, said in a statement, adding that Uber has also partnered with local governments in the state. 

Twitter: @HenryPowderly


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