CHATTANOOGA, TN – BlueCross BlueShield of Tennessee has partnered with Health Dialog, a Boston-based provider of healthcare analytics and decision support, to deliver 24/7 health coaching services to 42,000 Medicare Advantage members in the Volunteer State.
Health Dialog's health coaches are registered nurses who will help seniors over the phone with a wide variety of healthcare issues, including understanding symptoms, assessing urgent care needs, preparing for physician visits and learning about self care.
"We are impressed with Health Dialog’s extensive senior population experience," said Robert Slattery, vice president and general manager, senior care division, BlueCross. "Working with Health Dialog increases the value of our Medicare Advantage program. Our seniors will benefit from round-the-clock access to qualified nurses and will also have the peace of mind that comes with constant connectivity to a clinician."
"Seniors need tailored support," said Jason Robart, Health Dialog's senior vice president of client development. “Our health coaches currently serve nearly 1 million Medicare beneficiaries nationwide, so we understand the unique needs of this population. Whether it’s medication management, transitions in care, fall prevention, or aging, we pride ourselves on helping seniors with the issues that they most often face."
