BRUSSELS, BELGUIM – HIS-IZZ Hospitals, a Brussels, Belgium-based network of four hospitals has deployed a notification workflow hub across its four locations.

Enterprise Alert, developed by German IT provider Derdack, is designed to automate management of critical alerts and warnings. Officials expect to leverage automation resulting in improved business continuity and a lower risk of unexpected business interruption.

“We had a basic paging system in place and could see that message master Enterprise Alert offered a proven solution that provided all of the notification functionality and the centralization capabilities we were looking for,” said Brocken, Prevention Advisor, HIS-IZZ Hospitals. “It has given us greater control over notifications and reduced the risk of interruption to our business continuity.  We have eliminated the need for staff to carry both pagers and mobile phones.  Together with the low maintenance associated with message master Enterprise Alert, we have also reduced our ongoing monitoring costs.”

Officials of HIS-IZZ Hospitals’ said that previously if an alarm was detected alerts were sent from the monitoring software to pager devices carried by a team of technical staff.  However a 16-character message limit meant that a complex series of codes was used to indicate the nature and source of the alert, officials said.

“The strength of message master Enterprise Alert’s integration capabilities ensures that additional systems can be connected to the hub with minimal effort thus allowing the hospital to gain maximum benefit from its investment in notification workflow software,” said Matthes Derdack, managing director of Derdack. “Centralization and consolidation leads to significantly reduced total cost of ownership and ultimately, message master Enterprise Alert is an important element not only for business continuity but for the health and security of the hospital’s patients.”

Two of the HIS-IZZ Hospitals have implemented a pair of message master Enterprise Alert servers each of which acts as a centralized notification hub. Hospital officials said each server provides reciprocal backup, and in the event of a problem affecting normal operation all alerts can be switched to the other server thus ensuring continual monitoring.

HIS-IZZ officials look to leverage the message master Enterprise Alert to improve workflow for basic safety procedures that include fire doors left open or a smoke detector that has stopped working.

“Intelligent translation of the codes contained within the email alerts by message master Enterprise Alert ensures that we are now sending detailed and meaningful information using plain language to the technical team,” said Brocken. “The project has been a complete success and we are now investigating connecting other technical systems to the notification hub.”