Angie Puffer, operations manager in the Mayo Clinic’s Office of Access Management, spoke at the Healthcare IT News Pop Health Forum 2016 and shared some of the lessons Mayo has learned in attracting those to the patient portal.
Providers must establish a respectful relationship with patients if they want to have a positive impact on behavior. Technology can help but it’s not a substitute for reaching people where they live and work.
The pressure to shift to value-based care means providers must understand their patients more deeply than in the past. Achieving that as part of a population health management program demands rethinking existing processes.
Advisors to ONC, which resides within Health and Human Services headquarters, suggested that ONC make accommodations for President Obama's Precision Medicine Initiative within the Interoperability Roadmap.