HARTFORD, CT – Aetna is shuttering its provider portal in June and transitioning its network providers to a multi-payer portal.

While Aetna has a strong portal history, Paul Marchetti, head of national networks and contracting services, said it is committed to better serving its physicians and hospitals. “We recognize we’re one payer in their world,” he said.

With NaviMedix’s NaviNet platform, Marchetti said Aetna will help simplify business processes without disrupting workflow and speed the revenue cycle, which will translate to provider satisfaction.

A single sign-on will enable physicians to perform multiple transactions for all their payers. “We’re always looking for new ways for physicians to do business with us,” he said.

Aetna will benefit through transactional efficiencies. By driving physician adoption of electronic transactions, call center activity and costs will decrease. The payer will be able to automate and enhance its content to educate its providers and deliver transparency.

Marchetti said Aetna was impressed with NaviMedix’s innovation in automated provider communications, content management, security and broad reach – more than 390,000 providers use the multi-payer portal.