KLAS is an independently owned and operated company, which aims to improve healthcare technology by measuring vendor performance for its provider partners. It conducts more than 1,900 healthcare provider interviews per month, working with more than 4,500 hospitals and more than 3,000 doctor's offices and clinics. KLAS has ratings on more than 250 healthcare technology vendors and more than 900 products and services.

The company publishes approximately 40 performance and perception reports a year. It is headquartered in Orem, Utah and has independent researchers working throughout North America. The name "KLAS" is an acronym comprising a letter from each of the founders' names. Most notably, the company annually published its KLAS Awards report, which celebrates vendors that receive the highest provider scores for software, professional services, and medical equipment. The Best in KLAS Awards for Medical Equipment report is published June 15 and the Best in KLAS Awards for Software and Professional Services report is published December 15.