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Survey: CIOs expect big changes ahead

In addition to identifying opportunities for improvement across the clinical, financial, and administrative spheres, organizations are actively seeking executive leaders who can combine infrastructure savvy with informatics skills and a grounding in data

Jeff Rowe | Oct 10, 2017 04:43 pm

Across all sectors, including healthcare, 95 percent of CIOs expect their jobs to change or be remixed over the next few years due to digitalization.

That’s according to a new survey from Gartner, which found that few roles in the healthcare industry are exempt from the transformative effects of digitization, which includes the steady introduction of disruptive technologies and big data analytics.

Highlighting the critical influence of big data on all health system operations, including the need to incorporate cloud storage and data analytics,  the survey noted that CIOs are quickly expanding from infrastructure gurus and vendor relations managers into analysts and strategic mapmakers. 

"The CIO's role must grow and develop as digital business spreads, and disruptive technologies, including intelligent machines and advanced analytics, reach the masses," said Andy Rowsell-Jones, vice president and distinguished analyst at Gartner. "While delivery is still a part of the job, much greater emphasis is being placed on attaining a far broader set of business objectives."

A cross-industry poll of more than 3100 CIOs revealed that CIOs are transitioning from delivery management experts to cultural leaders, engaging organizations in broad operational changes required to harness the potential of data-driven business intelligence, and more than 80 percent of CIOs now say that innovation and transformation are now a core component of their job description.

Many of these objectives are rooted in two major trends: enhanced cybersecurity and the application of artificial intelligence (AI) to critical business problems.

“Digital security ranks high on the CIO agenda as 35 percent of respondents said they have already invested and deployed some aspect of digital security, and 36 percent are in the process of planning to implement some form of digital security," said Rowsell-Jones.

"CIOs are also increasingly adopting AI in their organizations. Predominantly, AI is being used initially, either to boost the customer experience or to fight fraud."