EHR usability

In my recent Top 10 EHR Barriers blog, I identified usability of EHR software as a key issue.

It appears that NIST, with ARRA funding and ONC guidance is doing something about it.

This Sources Sought request is to identify organizations with the capabilities to accelerate usability testing and guidance. Specifically:

1. Tasks, Users, and Systems Research Component

a. Perform cognitive task analysis of the health care delivery task environment

b. Determine user characteristics

c. Perform human factors analysis of representative sample of existing HIT systems

d. Develop hypotheses about critical HIT design features

e. Evaluate hypotheses with usability testing 

2. Organizational Usability Processes Research Component

a. Study existing HIT industry usability practices

b. Investigate current usability evaluation methods being used in healthcare information technology as well as other areas

c. Conduct a workshop of acknowledged experts in HIT usability and have them analyze the findings of steps 2a and 2b.

d. Using the recommendations of the experts in step 2c and the principles identified in steps 1a through 1e, create a well-defined usability evaluation process that includes a roadmap for implementation and indicates where policy decisions are required.

e. Evaluate a representative sample of HIT systems using the evaluation process developed in step 2d

f. Develop a common format for HIT formative and summative usability test reporting

3. Development Methodology

a. Define, develop, and scope requirements.

b. Define and develop the project approach and description.

c. Adopt and refine methodologies following standard usability engineering principles.

d. Define and manage organizational requirements.

e. Perform cognitive task analyses and develop user profiles.

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