RANK: #7 (LARGE HOSPITALS)
In 2000, Sharp Healthcare surveyed the surrounding community and got a wake-up call. People that took the survey said the healthcare provider was good – but not great. "They said, 'You're like everyone else,'" said Sharp's CIO Bill Spooner.

"So we went on this endeavor to determine how to distinguish ourselves, and after a lot of review of different organizations, like Disney and Ritz Carlton, we launched the Sharp Experience." Leadership began going to great lengths to reward, recognize and inspire employees. "The underlying theme is we want to be the best place to receive care, work and practice medicine," he said. "Happy employees create more satisfied physicians, which result in more satisfied patients."

Sharp also placed greater emphasis on employee satisfaction surveys, which are reviewed and acted upon. "It was a cultural move where we empowered employees," Spooner said.

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